Sol Sunless Tanning is expanding and we are taking applications for a high-energy, receptionist to answer incoming calls, book service appointments, obtain customer feedback and make various outgoing customer calls in the evening! We are looking for upbeat, customer service rock stars who have a passion for helping others.

While your job will primarily take place in our headquarters office-- it's definitely not your typical boring office! At Sol, we value the motivation and energy that an upbeat atmosphere provides it's employees so we provide our staff with a brand new, modern office that's fully equipped with state-of-the-art technology, upbeat music and amazing co-workers!

Our ideal candidate has previous call center and/or customer service experience, speaks clearly, distinctly, and with a friendly, courteous tone. He/she has superior listening skills to put callers at ease, can give or receive accurate information and properly execute the following tasks:

RECEPTION DUTIES & RESPONSIBILITIES:
• Answer incoming calls
• Direct phone calls to specific staff members or stores
• Place outgoing calls
• Receive guest feedback and phone messages
• Deliver store information to guests
• Make appointment confirmation phone calls
• Log all guest service requests for specific technicians, etc.
• Provide information about salon services to guests
• Know what action to take when an emergency call is required
• Assist in reporting telephone equipment problems or malfunctions
• Follows proper telephone and customer service etiquette
• Trains or assists with training new telephone operators
• Successful multitasking ability is a must
• Comfortable making all types of customer service phone calls including collecting payments, altering existing appointments, etc.
• Make updates to guest's personal information through computer software

Skills Required:

EXPERIENCE & REQUIREMENTS:
• Must be reliable and always on time to work (15 mins early)
• Customer service experience
• Knowledge of centralized telephone systems
• Skills in the operation of telephone equipment
• Knowledge of personal computers and methods of updating databases
• Skills in dealing diplomatically with guests in stressful situations
• Previous salon-related experience desired
• Previous sunless tanning and/or skin care experience is a plus
• Quick learner and superior attention to detail
• Must be able to multi-task efficiently and correctly
• Must have flexibility to work daytime hours

If you think you'd be a great fit for the position you can apply here or come in to our Frisco location and fill out an application. For more information about the
position, give us a call at (972) 377-5963 and ask about the 'Admin/Receptionist' position.

Employment Type:

Employee - Full Time

Compensation:

Salary: $8.00 to $12.00 /hour