We are seeking a Care Navigator 1 - Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Possess high-quality customer service skills by displaying courtesy, sensitivity, and professionalism at all times.
Effectively communicate with patients and partners and their advocates.
Responsible for handling inbound calls, chats and emails with ability to determine needs and handle accordingly using training and/or documentation provided.
Ability to collect information, create, and completes referrals and accounts.
Ability to resolve caller questions and concerns regarding status of requests for assistance.
Be knowledgeable in general insurance billing methods and pharmacy operations.
Ability to properly utilize all systems for maximum efficiencies (Word, Excel, MS Outlook, Company proprietary software, DiseaseTrak, telephone, and call center software).
Ability to process all patient applications completely in accordance with all current policy, procedures and PHI compliance standards.
Ability to operate during assigned work hours. Regular and punctual attendance is an essential element of the job.
Attend company required training classes, modules, or team meetings for continuous learning.

Employment Type:

Contract - Part Time

Compensation:

14.00